We believe that “People make the company,” and actively supports the development of individual abilities and positive action taken without fear of failure. We promote efforts to improve safety and health conditions, and to create a working environment where the company and its employees can live in harmony and individual abilities blossom to their full extent.
We also respect everyone’s human rights in all business activities and aim to establish a company with no discrimination either inside or outside the company due to race, nationality, ethnicity, gender, age, colour, religion and belief/philosophy.
We take human resource development as one of our management issues, and aim at strategic develop of human resources who become source for us to grow to a Global Specialty Pharma by providing each employee with growth opportunities to make bold efforts all the time and act independently based on self-discipline.
The most important consideration for integrating the growth strategy with development strategy is to develop human resources who can act on the basis of the Mission Statement, which is the foundation of the growth strategy. To this end, we work to deepen employees’ understanding of the Mission Statement and develop an environment in which each employee can demonstrate his or her own originality while developing his or her strengths. We also aim to bring innovation not only to the research and development division, but also to various other departments, including sales, production, and administration. To create innovation, we need to connect diverse individuals and individuals, inspire new ideas, and demonstrate strengths as a team. As an effort to integrate growth strategies and human resource development strategies, it is important to “visualize” the actions and skills of employees. In order to “visualize” the actions and skills of employees, we have introduced a skill map design (a list of skills required for the job), and are working to accumulate and utilize data for innovation in various divisions.
We aim to develop human resources who become source for us to grow to be an R&D-based global pharmaceutical company (Global Specialty Pharma) as well as act in an ethical manner with a strong sense of responsibility as a member of a pharmaceutical enterprise involved in pharmaceutical products, which are closely related to the lives of people.
Having over 300 years of history since our foundation, we desire human resources who will be the fountainhead for us to continue to make bold efforts for the future.
In individual development, the starting point is that each person clearly draws his or her career vision. The core of our career vision is what we want to achieve and realize in our lives. We believe that linking these to the Mission Statement will lead to meaningful work at our company. In order to clearly delineate our career vision, we introduced a self-career dock system. Toward individual development, we provide opportunities for growth through work and training.
There are three key elements of personal growth: “experience in the workplace (experience learning)“, “guidance from supervisors (social learning)”, and “Self-development and training program (self-learning)”. We believe that these three elements are also important to develop individuals with our desired attributes; i.e., those who make bold efforts and act independently based on self-discipline. With regard to “Self-development and training program,” we have two main types of program. The first is voluntary training program that employees can choose to participate in based on their interests and needs. A variety of training courses are offered to help employees acquire various business skills such as presentation skills and marketing skills. The second is hierarchical training program, such as orientation for newly hired employees, annual training, and training for newly promoted employees. In these training programs, employees reflect on “the experiences in the workplace” and “the feedback from their supervisors”, and share their individual reflections with the other participants. By doing so, learning is not be confined to oneself, but spread across the entire spectrum of employees, like a network. Hierarchical training programs thus provide a great social learning opportunity for all employees. By strategically combining the three elements of growth, we seek to promote the autonomous growth and career development of individual employees.
We value "teamwork." This attitude is based on our values such as “ONO aims to be a world-changing team.” When setting annual work goals, our employees set not only personal goals, but also the goals of the team. By communicating closely with other members of the team on a regular basis and working while showing their individuality, we will lead to the creation of innovations that cannot be created by individuals.
For human resource development, it is extremely important to allow employees to have one-on-one communication with their immediate supervisor, with whom they liaise and work closely in their daily work. In one-on-one communication, employees can not only consult about issues they are facing in their work, but also discuss in depth their job satisfaction, strengths and future career aspirations. Such opportunities enable employees help them maintain a high level of motivation toward their work, leading to achievement of higher targets.
In order for employees to continue taking on challenges for the career vision that they have for their future, it is essential that each individual member thinks, learns, and grows. We offer opportunities for self-development learning and elective and voluntary training where employees may gain new skills or know what skills they still require, which will be a source of their next challenge.
We organize a wide range of training programs to provide employees with growth opportunities. To develop human resource who can act based on the Mission Statement, we provide employees with collective training in each phase of their career growth, such as company-wide joint training for new employees along with all divisions, departmental introductory training, and annual training for young employees. For management staff, we provide training focusing on management skills required for their respective roles and managerial positions, and for the growth of the organization. These trainings are planned in association with educational institutions. In addition, we have implemented selected programs for fostering future top management candidates and also human resource in global business and innovation. Furthermore, to develop individuals with our desired attributes, i.e., “those who are self-disciplined, independent and make confident choices,” we work to expand voluntary training programs in which employees can choose to participate. Also, to encourage the self-development of employees, we have introduced a subsidy program for self-enrichment.
ONO's career image
Summary of common education and training programs for all divisions in FY2020
In line with the Mission Statement as a common guidance that all employees can share for realization of our corporate philosophy—Dedicated to the Fight against Disease and Pain—, we aim to ensure that each individual employee acts with certain understanding of how patients and their families feel about and confront the illness and treatment. These activities aim to have deeper understanding of the true needs of patients and identify the significance of existence of the company and challenges of the employees. This contributes to creating a sense of oneness as an organization and increased involvement of employees, and it is considered as one of the most important measures.
This workshop aims to ensure that all employees embrace the Mission Statement and act accordingly. In the workshop, the CEO talks about the background to the establishment of the Mission Statement and the history of ONO’s bold endeavors which lie behind it, or managers talk to their subordinates about the challenges they have experienced. Such talks evoke empathy and inspire employees to voluntarily put the Mission Statement into practice.
To deliver pharmaceutical products, it is important to understand the pain of patients and the true needs of medical professionals. Therefore, we conduct on-site training at medical institutions to provide our staff with the opportunity to listen firsthand to the opinions of patients and medical professionals. This training gives our staff an opportunity to directly see and feel how medical professionals interact with patients every day, enabling our staff to understand the true needs of the medical frontlines.（This training was not conducted in FY 2020 due to the influence of COVID -19.）
Having the opportunity to directly contact patients is extremely important, for employees of pharmaceutical companies delivering medicines to patients. At lecture meetings, patients talk about how they coped with their initial diagnosis, what symptoms they are experiencing, what impact those symptoms have on their daily living, their perceptions of efficacy and side effects, and how they live with the illness day-to-day. By hearing the voices of patients directly, our employees better understand and develop empathy for the patients’ feelings and perform their daily work with the patient’s perspective in mind.
We conduct experience-based training using VR devices to allow our staff to better understand the patient’s perspective. For example, dementia patients experience anxiety by seeing hallucinations, causing them to be unable to carry out their normal activities. However, even small changes in care practices—for instance, whether a medical worker stands in front of the patient or beside the patient—can make a big difference. In some cases, by just changing the position of the medical worker, the hallucinations disappear and the patient can move around smoothly. In this way, understanding is not only based on knowledge, but also based on the experience of recognizing things that healthy people would not notice using VR, leading to having a patient's perspective.
For the purpose of fostering future top management candidates, we have implemented this program for selected employees in four levels, from general employees to senior managers.
The common theme of this program is "learning management's perspectives and ideas" , but the curriculum is set up according to the level, and the training period is also different from 2-4 years. In training for general employees, leadership development is conducted for an early stage before they become managers, and job rotation is conducted after this training. For senior managers, we provide training aimed at fostering their awareness of being a potential top manager, and we also take part in discussion based opinion exchange meetings with executives of other companies that transcend industries.
Future top management candidates are considered as valuable human resource in common across divisions, and we establish the meeting structure in which all heads of each division are able to discuss from the same perspective to allocate the candidates at the jobs that they need to experience as a future top management candidate.
This program targets employees who are nominated by their department head as potential future global business leaders. This training aims to develop individuals who will influence the entire company while demonstrating strong leadership within the team and cooperating effectively with others, in any workplace, whether it be in Japan or overseas. Trainees acquire the ability to adapt to the specific environment they find themselves in, leadership skills, logical thinking, and global business skills. The training lasts about one year.
This is a training program to acquire English skills essential for global business. With the purpose to strengthen the capability of performing English-related work, we have three programs: a one-week camp-style English conversation training program in Japan, a three-month study abroad language training program, and weekly lectures by dispatched English instructors (two-year course).
Innovation is crucial for a pharmaceutical company to deliver novel drugs to patients. As an environment for continuous innovations, we launched Ono Innovation Platform as a place to generate innovation in a multifaceted and intensive manner in addition to conventional development measures. We promote creating organization culture that fosters innovative human resource in all divisions as well as in the R&D divisions, through temporary transfer to venture companies, entry in business contests, and training for acquisition of basic knowledge to achieve it.
For utilization of recent new technologies such as AI, we have been working on to foster human resource with digital transformation (DX) and IT skills. The Human Resources Department and IT Department work together to provide learning opportunities about DX/IT from basic knowledge to applied skills according to individual level.
The orientation for newly hired employees is a two-week course provided for all newly hired employees to get together, learn basic business manners and rules, along with roles, responsibilities, and cooperation in a team, and learn about the Mission Statements (corporate philosophy, our vision, and our values), information security, the personnel system, mental healthcare, the Act on the Protection of Personal Information, regulations on insider trading, and CSR activities to acquire consciousness as members of society. We also incorporate global training and diversity training in order to broaden the vision of employees, after which they undergo education specialized for the divisions they are separately assigned to. In addition, after 10 months of being employees, follow-up training for newly hired employees is provided for them to take time to review events in the first year as members of society, to refresh their minds for the second year.
The third-year employee training is designed to help third-year employees realize the necessity of changing their mentality―more specifically, moving one step forward from being independent to being autonomous― and to promote their voluntary actions and proposals as well as more active involvement in training junior colleagues. This training focuses on improving communication skills and other abilities necessary to perform their assigned job functions. The goal of the five-year employee training is to further raise motivation for work by having employees view their work in a multifaceted manner and review it from creative perspectives. The training includes experiential learning cycles for them to grow themselves while achieving outcomes, and contents that help the participants digest tacit knowledge to establish their cherished opinions, leading to effective practices and outward development.
In the training for the newly hired employees of the sales department, which takes half a year after they enter the company, they acquire knowledge of medicine, pharmacology, and the medical system and knowledge on diseases that have to do with our products, all of which are necessary for MRs (persons in charge of medical information), and take practical output-focused training. In addition, we allocate a certain time period for on-the-job training, during which newly-hired MRs accompany senior MRs on their hospital visits to learn about the work of MRs and rules at the medical frontlines. Also, to develop competent MRs who are highly sought after by frontline medical workers, we provide the opportunity to listen directly to doctors and wholesalers. As for the MR accreditation test, aiming to have all our examinees pass, we support them with a carefully operated backup system not only during the training period but also after assignment to a specific post, which allows us to keep a top-class pass rate for the industry.
The highest level individual contributors training makes participants understand the roles required for a leader, and develop awareness and attitudes concerning proactive team management. In addition, the training helps participants acquire the skills to identify problems and understand what is necessary to become an influencer. The training for new management staff is provided to understand the personnel evaluation system, and to acquire the management skills required for being the next candidates for managers, which improves their abilities to build relationships of trust with others and to get things done.
In the training for new managers who are appointed from among core employees, participants review the personnel evaluation system, deepen their understanding of labor management, and learn the roles that managers are expected to play, as well as team building, and team management. After the training program, newly promoted employees implement their action plans with the support of their supervisors. Also, to examine the effects of the training, we survey trainees’ immediate supervisors. In FY2020, 80.7% of surveyed supervisors said that their subordinate’s behavior had changed after the training according to Kirk Patrick level 3 .
In manager training, we implement programs that incorporate understanding and practicing the Mission Statement and human resource development. For the purpose of intensifying interactions between departments, we provide management skills training, which is conducted by bringing together managers from all departments. In addition, we provide training for evaluators to make effective use of the activity goal interview system and to implement fair and equitable evaluations. In addition, we provide training in compliance and mental health line care to create a pleasant working environment.
We provide employees who desire to proactively learn with opportunities for self-development learning. Through correspondence education, we have over 500 courses such as leadership and management, accounting, finance, and English conversation, and we arrange an environment on a steady basis for those proactive learners with wide range of fields. In addition, we promote self-development learning by aiding online foreign Language conversation classes and qualification tests.
We provide voluntary training for employees who desire to proactively learn and can make their own choices of the training that they need. This includes training to develop managers’ perspectives in the early stages of their careers, using tools such as management simulation games that allow participants to learn accounting and finance, we also provide training for leadership and team building that prepares employees to lead others.
We are always pursuing innovation to continuously create the innovative pharmaceuticals. As a source of ideas leading to creation of innovation, broad diversity regardless of specialized fields, gender, and nationality is increasingly required in the future. In this seminar, we not only understand the significance of diversity, but also improve the skills of interviewing to make better use of it, and acquire management capabilities. For this purpose, the training is conducted for all of our management positions.
We provide training opportunities for employees to review their individual careers and think positively about career afterwards. In order to develop future career plans and translate them into results by discovering qualities, strengths, challenges, and values that we did not recognize ourselves, we provide training in a group work format while learning various career theories.
We offer coaching training to managers. Managers receive one-on-one coaching training from a professional trainer in addition to group training through online classes. In parallel with the training they receive, managers also practice coaching their team members. These activities lead to improved communication in the workplace.
|Workshop for deep understanding of our Mission Statement||87|
|On-site training at medical institutions||2,080|
|Training programs for future top management candidates ，Special training program for global business (training program for selected employees)||174|
|Speaking skill of English training program||194|
|Orientation for newly hired employees
Follow-up training for newly hired employees
|Third-year employee training
Fifth-year employee training
|Training for individual contributors promoted to the highest level
Training for new core employees
Training for new managers
(Correspondence courses / Online foreign language conversation /support for qualification tests)
|Elective and Voluntary training||818|
|Career planning training||302|
In addition to these training programs, training sessions to acquire specialized skills required by each division have been provided separately. In FY2020, the annual training hours per employee were 34.1 hours.
As employees of pharmaceutical companies, we have also provided basic e-learning training programs on matters such as drug scandal education, which is essential for employees of pharmaceutical companies, collecting safety information, handling personal information, and the prevention of bribery.
We offer an internship program for undergraduate and graduate students looking to gain work experience. In addition to providing an introduction to the pharmaceutical industry, our internship program provides students with various opportunities such as introducing activities in each job category and interacting with employees, to allow them to gain firsthand experience working at a pharmaceutical company. We hope that by participating in the internship program, students will understand the mission that pharmaceutical companies should fulfill and feel the significance and value of working at a pharmaceutical company. We also hope that the internship experience will help interns shape their future career plan.
In all of our business activities in and outside Japan, we understand and respect the human rights of each individual in terms of the diversity of values, personalities, and characteristics and will act accordingly.
Upholding these principles, we internally and externally prohibit discrimination and bullying of any type on the basis of race, nationality, ethnicity, gender, age, colour, religion, or belief/philosophy, and establish and administer the personnel system. We also prohibit any form of harassment and conduct compliance training.
Furthermore, as a signatory of the United Nations Global Compact(UNGC), we support its ten principles of UNGC. In addition, we also support and respect the Universal Declaration of Human Rights, the International Covenant on Civil and Political Rights, the International Convention on Economic, Social and Cultural Rights, the International Labour Organization (ILO)’s Declaration on Fundamental Principles and Rights at Work, and the UN Guiding Principles on Business and Human Rights. We pursue human rights initiatives in compliance with these international standards. For details, see ONO Pharmaceutical Human Rights Global Policy.
In accordance with the UN Guiding Principles on Business and Human Rights, we have established and is continuously implementing a human rights due diligence system, to prevent and mitigate any adverse human rights impacts it may have on society.
We utilize a third-party EcoVadis's CSR Assessment System (EcoVadis) to objectively and continually monitor the CSR management status of key suppliers in our supply chain. The use of EcoVadis enables us to obtain highly reliable information regarding suppliers’ CSR management at least once a year, and thereby propose appropriate corrective actions to our suppliers.In the FY2020 evaluation, none of our suppliers were classified as having a high risk in terms of CSR.
Also, we began developing advanced and comprehensive human rights diligence from FY2020.
We believe that it is important to deepen our understanding of the diversity of the attributes, values, and behavioral characteristics of the members of our organization and to recognize their personalities in order to respond quickly and flexibly to changes in the environment and to improve our corporate value. Thus, we promote various initiatives. We provide "Diversity Management Training" to all managers to help them to understand the significance of diversity and to utilize it for management of various human resources. We also promote internal understanding by incorporating the content for the promotion of diversity & inclusion (diversity, inclusion, and social integrity) into the training by year of employment and rank-based training. In addition to our own activities, we also participate in study sessions and seminars that transcend the boundaries of companies, and strive to collect information on know-how and initiatives for improving diversity.
We have focused on creating a system in which women can work actively. As a result of proactive recruitment of women and measures to prevent turnover associated with life events, the number of female employees has steadily increased, and the employment rate of female employees as of March 2021 had increased by 4.9% compared to March 2013. Furthermore, we are creating an environment in which women can work more actively, in ways such as including contents aimed at promoting diversity inclusion in managerial training, training by year of employment, and rank-based training. In addition, in order to support the balance between work and childcare, we hold "work-life balance support seminars" twice a year. These transcend the boundaries of companies, and strive to collect information on know-how and initiatives for improving diversity. By providing opportunities for women and the entire company to think about childcare participation and work-life balance, we are creating a friendly working environment.
We established a new action plan (for 2 years from April 1, 2021, to March 31, 2023), following our original action plan (for 5 years from April 1, 2016, to March 31, 2021), which is based on the Act on Promotion of Women's Participation in the Workplace enacted in FY2016. In accordance with these plans, we continue to build a system to increase the number of female employees and potential managers and to support career development for women.
The male-to-female ratio of new employees
Retention rate of female*3
|Goals||Acction plan||Annual Results|
|Have women account for 40% of newly hired university graduates in career-track positions starting in FY2017||
|Have the retention rate of women in career-track positions who joined ONO in the last five years be at least 90% that of men||
|Increase the ratio of women in the section chief level to 15% or more||
|Increase the rate of male employees taking child-care leave to at least 75%||
We actively promote the employment of people with disabilities as part of our efforts to increase diversity. As of March 31, 2021, the percentage of employees with disabilities has reached 2.17% due to the sudden retirement of employees with disabilities. In FY2021, we continued to actively implement hiring activities in order to secure employment at or above the legally mandated level, which was revised in March 2021. Approximately 50 employees are actively involved in each department.
In addition, we are also focusing on career recruitment, which employs human resources with the skills, knowledge, and experience that we need as an immediate force. Especially since FY2014, when we started to actively promote mid-career employment in view of changes in the business environment, the number of mid-career employees has increased substantially in a broad range of jobs, including MR, development, safety information management, and managing section . In FY2020, about 30 midcareer recruits joined our company. Many mid-career employees are playing their respective roles by applying their experience and expertise.
Employment rate of persons with disabilities
Number of employees hired by Mid-career recruitment
We introduced UD Talk*4 for business in 2016, and use it in almost all departments where hearing-impaired employees belong. Currently, subtitles are displayed in real time on the screen of the Web conferencing system, and we will support an environment where people with hearing impairments can work lively without any inconvenience through in-house communication even in a telework environment.